<aside> <img src="/icons/map-pin-alternate_green.svg" alt="/icons/map-pin-alternate_green.svg" width="40px" /> Previously, I worked as an Employee Experience Service Designer. A journey that comes with many (unexpected) opportunities and challenges. The biggest challenge, was to implement a more employee centric mindset.
I was the first service designer (before three more were hired), and I developed a service design and employee centric approach for the EX Scrum team.
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Design Sprint | Employee Journey | Personas | Co-creation | Stakeholder management | Project planning | Context mapping | Lean Startup | Agile | Multi-disciplinary teams |
Executive Assistant Assistance
IMPROVE THE EMPLOYEE EXPERIENCE
The whole journey is taken into account when designing. Although an employee journey is often more intangible than a customer journey, every experience could be translated into a journey.
<aside> <img src="/icons/navigation_gray.svg" alt="/icons/navigation_gray.svg" width="40px" /> EMPLOYEE JOURNEY as project backlog The employee journey is a starting point for all projects. Problems identified in the journey (or the supporting persona’s) require a project to improve. The next step is to create deep-dive journeys. A deep-dive journey is the start of solution thinking.
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<aside> <img src="/icons/groups_gray.svg" alt="/icons/groups_gray.svg" width="40px" /> EX CHALLENGES New challenges as an EX Service Designer are tasks and activities that are often outsourced or the responsibility of another role when working as a consultant; stakeholder management, project scoping (knowledge sharing - it can be considered everything, so how to keep speed), participant recruitment, etc.
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<aside> <img src="/icons/meeting_gray.svg" alt="/icons/meeting_gray.svg" width="40px" /> INTERNAL TEAM The opportunity compared to consulting projects, is the freedom to experiment, for example: what kind of research works best for the organisation or for your team. And how to optimise the activities. Every step as an EX Service Designer could be considered an experiment, to learn for the project but also how to execute a project.
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A NEW WAY OF WORK FOR THE MULTI-DISCIPLINARY SCRUM TEAM
My biggest influence is creating the 'new' structure for the Service Design process - the Design Thinking part of the process of the team.
While implementing and improving this process, it was important to me to also ensure the overlap and transfer of the knowledge to the rest of the team.
The setup process is a combination of Service Design activities, Design Thinking, Design Sprint. The implementation and growth phase, I co-created with the PO of the team.
Depending on the result of the design sprint, more iterations are done before translating it into an MVP (Minimal Viable Product). Viability and Feasibility would often be part of someone else their role, to keep a clear distinction between the three Design Thinking lenses.
